![]() Thankfully, there are three main ways to solve this issue. This disconnect can lead to a frustrating loop where your new device hangs on the connecting step before eventually reporting that it cannot join your network. The problem? If you use your phone to set up the smart home device via its respective app, you might find that the device wants to join the 2.4-GHz Wi-Fi band, but your phone is on the 5-GHz band. The 2.4-GHz band has better range and penetration through obstacles like walls, but the 5-GHz band is faster. ![]() ![]() The router decides on the frequency band-choosing between 2.4 GHz or 5 GHz-based on the device and signal strength, which is called band steering. Simply put, most routers have a single network name or SSID (Service Set Identifier), which is what your devices connect to. There are a few possible reasons, but the most common is that many smart home devices can only connect to the 2.4-GHz Wi-Fi band. Whether you are welcoming a new robot vacuum into your home, setting up smart lighting, or adding one of the latest smart speakers, there’s a chance you may run into trouble getting your smart home devices connected to your Wi-Fi network. ![]()
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